UW Credit Union

UW Credit Union • Employee Technology

How can IT help?

Find an answer, request equipment or access, or get the right team involved without having to know where the issue belongs.

Popular: Password & MFA Blank monitor VPN Microsoft Teams
Common journeys

Get to the right outcome faster.

Start with self-service, move into a guided conversation, or create a structured request when a person is needed.

Fix a device issueComputers, monitors, docks, printers, peripherals, and mobile devices. Restore accessPasswords, MFA, permissions, locked accounts, and application access. Financial application supportGet help with the systems used to serve members and operate branches.
Knowledge base

Browse help by topic.

Clear paths for everyday employee needs, with specialist content available to the teams that need it.

Categories

A simpler support journey

Search. Ask. Resolve.

The portal is designed to solve common needs immediately and carry the full context forward when the service desk needs to step in.

Get help from IT
  1. 01
    Search trusted knowledgeFind concise guidance based on the task or symptom.
  2. 02
    Follow guided helpWork through the relevant checks without hunting across articles.
  3. 03
    Hand off with contextCreate a routed request with the details and steps already completed.
Protect member and employee information.Never share passwords, MFA codes, or unnecessary sensitive data in tickets, comments, or attachments.